Higher schooling area regulator University Grants Commission (UGC) will now monitor and get to the bottom of all grievances of college students and group of workers in varsities via a centralised portal referred to as e-Samadhan, which will be made operational next week, an respectable said.
“Resolution of grievances of institutional entities has been a top priority of constant fees and in a step towards that, UGC has brought e-solutions-online grievance registration and monitoring system which is a digital platform to identify stakeholders. Follow up for complaints, feedback or questions,” said reliable.
This platform ensures transparency, prevents unfair practices in higher education institutions and provides a time-bound mechanism for redressal of grievances as per UGC. Fee has consolidated and enhanced its existing portal and helplines without an anti-ragging helpline. The new portal, read a professional announcement.
“UGC e-samadhan, a step ahead for the carrier to stakeholders which would be a single Window machine for all the stakeholders for registering their complaints/ grievances on the portal which would be reachable all the time at the click on of a mouse. A toll free No. 1800-111-656 will also be handy on UGC internet site 24×7 for lodging complaints through the stake holders on any trouble faced via them” it in addition said.
The authentic advised ANI that the consumer would be able to register a grievance via following a simple system with the assist of a mail ID or making a phone name on toll-free number. “The grievance receives recorded and a docket variety shall be allotted which would be automatically reflected in the concerned bureau head`s accounts. The involved bureau shall resolve the problems inside the stipulated time,” it added.
For advantageous implementation, the involved Bureau Head will evaluation the complaints on a daily basis while the secretary or the chairman will do it weekly.”Students can file a variety of complaints via a single platform. It will be less complicated to tune the progress of the complaints due to perfect documentation and docket numbers. It would assist to perceive the establishments which are not responding to the grievances to take stringent measures by way of the Commission,” the UGC professional informed.
