Finance Minister Nirmala Sitharaman today tagged IT giant Infosys and its co-founder and chairman, Nandan Nilekani, after receiving a large number of complaints from users on the new e-filing website of the Income Tax Department which was launched on Monday. She said she hoped Infosys and Mr Nilekani would not “let down our taxpayers in the quality of services being provided”.
The new e-filing website of the Income Tax Department was launched on Monday with a host of new features for taxpayers. The new URL http://incometax.gov.in replaced the long-existing http://incometaxindiaefiling.gov.in, and it went live at 8:45 pm, the tax department said in a tweet. However, some users complained on social media that certain features were taking longer than usual to load in the new portal. Taking note of the same, Finance Minister Nirmala Sitharaman today tagged IT giant Infosys and its co-founder Nandan Nilekani after receiving a large number of complaints from users on the new e-filing website of the Income Tax Department.
“I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided,” she tweeted later.
TL here stands for timeline.
“Ease in compliance for the taxpayer should be our priority,” she said while quoting a tweet from a user who was unable to log in to the new e-filing portal.
Infosys had also developed the GST Network (GSTN) portal, used for GST payment and return filing. The software major had faced flak for slow functioning of the GSTN portal.
Infosys was in 2019 awarded a contract to develop the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds.
