ICICI Prudential Life Insurance continues to set the standard in the insurance industry, maintaining an exceptional 98.6% claim settlement ratio for the third quarter of fiscal 2024. This accomplishment reaffirms the company’s commitment to delivering on its promise of financial security to policyholders and their families.
Recognizing the pivotal role of life insurance in financial planning, ICICI Prudential prioritizes transparency and efficiency in its claims settlement process. With an average turnaround time of just 1.3 days for non-investigated claims, the company ensures that beneficiaries receive their rightful claims promptly.
ICICI Prudential’s innovative ‘Claim For Sure’ initiative further underscores its customer-centric approach. Under this initiative, eligible death claims are settled within a remarkable one-day timeframe, accompanied by additional compensation in case of any delays. The company’s dedication to enhancing the customer experience extends to digital platforms, enabling seamless claim submissions and tracking through WhatsApp, Mobile App, and Website. With 3,070 claims settled under the ‘Claim For Sure’ initiative, totaling Rs 214.70 crore in the first nine months of the fiscal year, ICICI Prudential demonstrates its operational excellence and commitment to customer satisfaction.
