ICICI Prudential Life Insurance has reported a claim settlement ratio of 99.04% for Q2-FY2025, marking the highest in the industry. The company also boasted an exceptional average claim settlement time of just 1.2 days for death claims, reinforcing its commitment to providing quick and reliable services to policyholders.
Amish Banker, Chief Operations Officer at ICICI Prudential Life Insurance, remarked, “Claims are the ultimate moment of truth, and we handle every claim with utmost sensitivity.” In the second quarter of FY2025, the insurer settled death claims totaling over Rs. 451 crore, with Rs. 71.24 crore processed under its “Claim for Sure” initiative, which guarantees claim settlements within one day after document submission.
This stellar performance follows a series of impressive results, including a claim settlement ratio of 97.94% in Q1-FY2024 and 99.17% for FY2024. In Agartala, ICICI Prudential Life Insurance has seen increasing demand, with customers appreciating the company’s efficient claims process. The insurer’s quick turnaround times and customer-centric approach have positioned it as a preferred choice for life insurance, further strengthening its market presence in the region.
