Supporting the country’s fight against COVID-19 as a committed partner, Indus Towers has been working relentlessly in Sikkim ensuring an average uptime of 99.90% during the lockdown period and the following months. While adhering to social distancing norms, Indus Towers is playing a crucial role in keeping the 164 mobile towers and 319 tenancies operating and enabling seamlessly connectivity across the state especially during the period of lockdown. With towers even in high altitude places such as Lachung and Lachen which supported the local administration with essential services as well as the general public.
Going above and beyond, field personnel of Indus Towers took continuous and conscious efforts, despite the difficult terrain, weather, restriction in movement and power challenges to keep the telecom infrastructure operating by restoring services in shortest time possible, wherever maintenance was required.
Sonam Tashi Wangdi, Additional Director, Department of Technology, Government of Sikkim, said, “Mobile services are a lifeline in Sikkim’s mountainous terrain. Now more than ever, people are reliant on phone and internet services to support them with essential services, online schools and college, telemedicine services and generally staying in touch with each other. We appreciate the sincere efforts of Indus Towers team on successfully managing seamless connectivity even during the lockdown owing to COVID-19. Presence of mobile towers in high altitude places such as Lachung and Lachen have definitely helped the people of the region. These are challenging times for the entire world, here in Gangtok, we are using available technology to assist the people in the area and telecom infrastructure has supported the administration to provide assistance to as many people as possible.”
Neeraj Singh, Circle CEO, West Bengal, Indus Towers said, “The ongoing pandemic is one of the toughest challenges faced by mankind and the need to stay connected during such a crisis cannot be overstated. Mobile connectivity is central to all operations and we are proud of the effort put by our team in keeping Sikkim connected, even in the face of such adversity. Our last mile field team and technicians demonstrated our ethos of ‘Putting India First’ through their tireless efforts to ensure seamless connectivity surmounting unprecedented challenges. Going forward, we will continue to create a robust and efficient telecom infrastructure aligned with our vision of transforming lives by enabling communication.”
Sharing how mobile connectivity helped daily lives of people, Kala Lepcha, the former panchayat of Chungthang, North Sikkim says, “We have a tower in the centre of the market which clearly benefits us immensely especially during the lockdown. We were able to conveniently make online bank transactions, recharge our mobile phones, shop online, and were connected with our loved ones through video calls even during power cuts. This mobile tower is enabling us to continue with our lives despite the COVID-19 situation.”
Recently, Indus Towers has also installed a tower in IIT Kharagpur to enable customers in providing online education to students. Indus has always enabled connectivity in India, in the face of calamitous natural disasters and adversity. At present, the field employees of Indus Towers are enabling seamless 24×7 connectivity for smooth functioning of the essential services as well as the digital operation that are dependent on the company’s infrastructure. The field personnel of Indus Towers have equipped themselves with the necessary safety gear and working round the clock, even in designated hotspot regions. They have ensured continuous functioning of the mobile tower, which is most critical when it comes to enabling seamless connectivity.
