Bandhan Bank has partnered with Salesforce to revolutionize its loan origination systems (LOS) and accelerate AI-driven banking transformation. The collaboration aims to streamline lending, enhance customer experience, and strengthen digital banking infrastructure across India.
With over 6,300 outlets in 35 states and union territories, Bandhan Bank has consolidated multiple LOS into best-in-class AI-powered platforms. Salesforce’s Lightning Platform supports housing finance LOS, while Sales Cloud optimizes commercial loans, ensuring a seamless loan lifecycle—from onboarding and credit evaluation to approval and disbursal. The transition follows Bandhan Bank’s core banking system upgrade in October 2023, further driving digital innovation.
“Banking is evolving to be more intelligent and customer-centric. Our partnership with Bandhan Bank will set new benchmarks for agility and trust in financial services,” said Arundhati Bhattacharya, President & CEO, Salesforce South Asia. Bandhan Bank’s COO Ratan Kumar Kesh emphasized that AI-powered platforms are enhancing speed, agility, and governance in lending operations. In Tripura, where Bandhan Bank has a growing presence, the digital shift is expected to improve access to credit for small businesses and individuals. AI-driven automation will expedite loan approvals, offering financial solutions to entrepreneurs and underserved communities.
